Frequently Asked Questions

The boxing measurements are always external sizes. You need to allow 9mm for the thickness of the material, plus some additional space for a fixing batten, possibly a further 30mm or 35mm.

You will receive your order within 2-3 working days for standard items and 5-7 working days for bespoke made to order products.

Yes, minimum carriage and packaging is charged at £22.60 plus vat. This does increase subject to the weight of your individual order

Your order will be delivered by our courier DX. Please note a signature will be required otherwise the driver will not be able to leave the goods. Please check goods for damage before signing for your item.

The products are finished as standard in a pure white base (Morrell’s product code 9FMW3C) 30% sheen satin paint finish. Alternatively we can supply the products painted with undercoat only option for final finishing by you, maybe to blend into your existing wall colour. Please state “Undercoat Only” in the Notes if you want this option.

Yes, the pipe boxings are manufactured from UKTR compliant moisture resistant MDF, but any spills should be wiped off before they have the chance to damage the paintwork.

Typically 2 timber fixing battens are used, either on both walls for vertical applications or on the floor and wall for horizontal applications. These are secured to the walls/floor with screws and plugs with the boxing’s then fixed securely to the battens with screws and white caps. See fixings and accessories.

No, the timber fixing battens, screws, and caps are purchased separately, See fixings and accessories.

Apply masking tape to the pipe boxing at the point you want to cut. The masking tape will reduce any surface damage when cutting. Cut through the boxing with a sharp fine tooth saw and lightly sand the cut end to achieve a neat finish.

Yes, all our products are manufactured in the UK at our Chesterfield site, using UKTR compliant and sustainably sourced materials to ensure we comply with the relevant procurement policies and legal requirements on sustainability.

PayPal Pay in 3 is an interest-free loan that lets you split your basket into 3 payments, with the first due at time of purchase and subsequent payments due every month on the same date. It’s a great way to spread the cost of larger items or to cover emergencies and is a helpful tool to manage your budget more effectively.

Pay in 3 enables you to make purchases in three interest-free payments.
Pay in 3: Easy as 1-2-3

1. Check out with PayPal
2. Choose PayPal “Pay in 3” and complete your purchase.
3. Make the first payment now, the rest in two payments every month on the same date